Delete Your Account

You can delete your ColonyTrack account at any time. Before you do, here's what happens.

What gets deleted

Your account: email, profile, and login credentials
All hive data: inspections, notes, timelines, and hive records
All photos: inspection photos and any uploaded images
QR sticker associations: any QR codes linked to your hives
Subscription: any active paid subscription will be cancelled

This cannot be undone. Once your account is deleted, all data is permanently removed. We cannot recover it. If you want to keep your data, export it as CSV from your account settings before deleting.

Before you delete

We recommend:

Export your data: go to Settings → Export Data in the app to download a CSV of all your hive records and inspections.
Cancel your subscription first: if you're on a paid plan, cancel it in Settings → Subscription to avoid being charged during the deletion process.

How to delete your account

Option 1: In the app

Open ColonyTrack and tap Profile in the bottom navigation
Tap Security
Scroll to Delete Account
Confirm by typing "DELETE" when prompted
Your account and all data will be permanently deleted

Option 2: By email

If you can't access the app, send an email to [email protected] from the email address associated with your account with the subject line "Delete my account." We will verify your identity and process the deletion within 7 business days.

After deletion

Your data is permanently removed from our servers within 30 days.
Anonymized, aggregate data that was already included in research datasets will not be affected (per our privacy policy).
You can create a new account at any time, but your previous data will not be available.

Questions?

Email us at [email protected] if you have any questions about account deletion or data removal.